What's Fixed

Last update: May 25, 2026
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1 min to read
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  • Media: Media filenames in the Media list were displayed using the uploaded or first seen filenames instead of the NCMEC derived filenames required for production orders and legal documentation. Additionally, only media entries with unique hash values were shown, resulting in fewer items than the total media count reported. This issue has now been fixed.
  • Bulk Assign: A “Request Timed Out” error message appeared when the bulk assign action was performed. This issue has now been fixed.
  • Date Mismatch: A date mismatch was observed between the Captured Date field and the timeline date because the Captured Date was displayed in UTC instead of the user’s time zone. This issue has now been fixed, and dates are displayed in the user’s time zone across all areas.
  • DateTime: A validation message, “String was not recognized as a valid DateTime,” appeared when updating an entity record. This issue has now been fixed.
  • Effective Date: The Effective Date column in the Notes section appeared empty. This issue has been fixed.
  • Spreadsheet Attachment: When spreadsheet files were imported into the Attachments section of a record, the import process failed due to invalid characters in the file name. This issue has now been fixed by replacing invalid characters with hyphens before the import process.
  • Long Text Field: When a long text field has content more than 6000 characters in length in a form, an error was triggered. This issue has been fixed.
  • Related Entity Tile: An error, “Cannot find column [ID],” occurred when fetching the display field name for the related entity tile. This issue has now been fixed.
  • Stream API: A permission error message was triggered when the stream API was used to ingest a CSV file into the system. This issue has now been resolved.
  • Email Notifications: Duplicate records were created, and multiple email notifications were sent to the creator when a JotForm was submitted. This issue has now been resolved.
  • Name Column: The column “Name” on the Person entity list page appeared empty after linking new Person to a case. This issue has now been fixed.
  • Automation Rule: In Automation Rules with the timer event type, automation actions were not displayed correctly during editing. This issue has now been resolved.
  • Value List: Fixed an issue where the child value list dropdown showed all items instead of only those associated to the selected parent value.
  • Notes: The Notes section timed out during page load and did not function as expected. This issue has been fixed.
  • Spreadsheet: Ingesting an email with a spreadsheet attachment containing images triggered an “Out of memory” error, and attachments were sometimes ignored. These issues have been resolved.
  • Date Created Filter: The Date Created filter did not work as expected and filtered records based on UTC instead of the user’s time zone. This issue has been resolved.
  • Undo Delete: Fixed an issue where the Undo Delete action triggered automation rules, resulting in the creation of duplicate links, multiple notifications, and an error.
  • Import Spreadsheet: Fixed an issue where the Import Spreadsheet feature created duplicate records instead of updating existing ones based on matching fields.
  • Download as CSV: The Download as CSV action did not work as expected. When downloading records filtered using the Filter by Team toggle, the CSV file was empty. This issue has now been resolved.
  • PDF Download: When downloading a PDF file, an incorrect file name was assigned instead of preserving the original file name. This issue has been resolved.